Terms & Conditions
We are a family run business with customer satisfaction, honesty and quality at the centre of our values. In the event of any dispute we prefer to resolve any issue to the best of our ability and to the satisfaction of all parties without hiding behind any legalities or terms and conditions.
Getting your goods to you swiftly and safely is of utmost importance to us. Hence, our products are hand crafted to order so we never want to compromise the quality of your goods. We transport your products to you in our own vehicles to ensure your satisfaction is guaranteed.
Our delivery team will let you know when your delivery is due to arrive. They will give you plenty of time to arrange a delivery date that is convenient for you. Usually orders take around 8 weeks from start to finish but this is entirely dependant on the fabric choices you have made. Occasionally there can be delays in production due to materials chosen. If this is the case don’t worry we will keep you informed throughout and try to keep production time to a minimum.
Moreover, costs will depend on your location. Although we are a local company to Cambridge we do however deliver to homes across the UK.
In addition, please ensure the room your new furniture is going to be placed in is easily accessible and that your goods will be able to pass through doors and stairs without damage. If you have a difficult room to get furniture into please let us know. We can help by building the furniture with detachable arms and feet to help with the installation process.
Cancellations & Returns
Unfortunately any bespoke piece of furniture may not be cancelled by you, either before or after delivery. We have no obligation to take back any of these goods. However, in some cases we may be willing to but this will incur a 50% restocking charge and is entirely our decision.
Moreover, should you wish to return any goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you. Therefore, you are liable for any loss or damage. Failure to take reasonable care may result in refusal to accept returned goods and a claim raised against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging.
On receipt of the returned goods, if they have been deemed to be in an acceptable condition your refund will be paid to you by the method in which you paid us. We aim to do this within 14 working days.
We have written these guarantees to ensure you know what to expect from your furniture. They apply in addition to your statutory rights in relation to miss described of faulty goods.
We are proud to offer a 20 year guarantee on our furniture frames. So, we build these to the best of our ability with years of experience and quality workmanship. Therefore, we are confident they will last. Our cushion fillings, and coverings are guaranteed for up to one year from the date of delivery. These terms only apply to the original buyer and cannot be passed to third parties.
We guarantee our furniture because we are confident in our workmanship. In addition, these terms do not cover fair wear and tear, neglect abuse or miss use of goods. We do not cover loss or damage due to unreasonable exposure to the weather, fire smoke or infestations.
We offer a large range of fabrics to give you style and variety. However, we do have to state that occasionally fabric batches may vary. All of our fabrics are made from natural materials and therefore can have small variations, most often this is colour. Although this is often barely noticeable to the untrained eye.
However, we cannot accept any responsibility for fading or discolouration of your furniture. Also we cannot accept any responsibility for furniture left in direct or indirect sunlight. This is because it affects all fabrics differently and will always affect the colour of a fabric.
Furthermore, fabrics will also react to chemicals. We cannot take any responsibility for the affect any cleaning or other chemicals may have on your furniture. Please ensure all furniture is covered in the event of a chemical being used nearby. We recommend any furniture covers are dry cleaned to maintain quality.
Fabric Protection offered by Jones & Jones comes with a Five Year Guarantee against Staining.
If you do have a Stain that you are unable to remove call us at the Showroom and we will send someone to remove the stain for you.
If that does not work then we will re-cover /replace as required (not had to do this yet as it is proven and works.)
We Treat The Furniture ourselves and guarantee against stains such as : –
Juice and Squash
Terms of Website Use
We now get to the tedious online terms and conditions. These are something that are required to protect ourselves and our work. Please ensure you read these fully before sharing any content on our website.
We have detailed these terms to protect you as a customer and us as a supplier. These terms apply to our website including the placing of an order online (www.luxurysofas.co.uk) or over the phone.
Reliance on Information Posted & Disclaimer
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law. We exclude all liability for loss or damages direct or indirect arising from use of this site.
The information posted on our website is for general information use only. It is therefore subject to change at any point without notice.
Information about us
www.luxurysofas.co.uk is a site operated by Upholstery Ltd.(“We”); we are a company registered in England and Wales. Our registered office is Jones & Jones, Great Shelford, Cambridge, CB22 5EG.
Accessing our Site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
We do give permission to share our product details online and social media. However, this must be referenced at all times.
You must not modify digital copies of any materials you have downloaded or shared in any way. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. We request that any material used from our website is referenced appropriately including our company name and or website.
You must not use any part of the materials on our site for commercial purposes without obtaining permission to do so from us.
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information About You and Your Visits to Our Site
This website, its owners and administrators take an active approach to user privacy and try to ensure to the best of their ability the necessary steps have been taken to protect the privacy of its users throughout the use of the website. This website has been developed to comply with all UK national laws and requirements for user privacy.
Viruses, Hacking and Other Offences
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. Do not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website or any other site on that server will terminated permanently.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links From Our Site
Jurisdiction and Applicable Law
Finally, if you have any concerns about material which appears on our site, please contact email@example.com.
Above all, thank you for visiting our site. We hope you find the perfect sofa to relax on with more enjoyable reading.